At The e-Commerce Register: Customer Satisfaction Without Employee Interaction
E-commerce resources are generally focused on supporting the online storefront with good reason. It’s important for the customer to be able to find their product quickly, for the company to be able to recommend associated products, and for the checkout process to be completed quickly once the customer has decided to make a purchase.
Return To Vendor Labels - Take Out The Detective Work!
Improving the Return to Vendor process saves the retailer associates’ time – so that they can focus on assisting customers – and the vendor operators’ time – so that merchandise can be quickly reallocated.
Fighting Retail Return Fraud
It’s after Christmas and consumers are lined up at stores to return merchandise – the scratchy sweater from Aunt Helen, the toaster oven that doesn’t fit on the counter. But not all returns are legitimate and return fraud costs Retailers billions of dollars every year- $8.9 billion dollars according to the 2012 Return Fraud survey conducted by the National Retail Federation (NRF).
The Difference Between Logistics Management And Logistics Control In Life Sciences
Life science products have a distinct logistical profile; the nuances between a fine chemical and a medical compound or medical devices and computer hardware have significant regulatory differences. When determining the logistics plan for a product it is critical to remember that it is not just a box. By Paddy Hanlon, Senior Director, Business Development, Marken
Shipping Specifications Are NOT Stability Data
Pharmaceutical shippers are too cautious. That’s the verdict from regulatory experts and pharmaceutical logistics providers.
Marken Delivers In Spite Of A Dry Ice Disruption In Moscow
In August of 2010, both dry ice factories in Moscow, Russia were shut down for an unplanned technical upgrade. At the same time the weather in the region was unusually hot (40°C, 104°F) which placed a higher than normal demand for dry ice to keep frozen shipments within the required temperature range.
Pharma Preps For Serialization
Mandates that pharmaceutical products be serialized, tracked, and traced are being implemented throughout the world.
Medical Device Companies Turning To New Breed Of Supply Chain Partner
Medical Device companies are well aware of the strategic and operational impact of tougher reimbursement policies and the soon to be implemented medical device tax.
How DSC Helped Rich Products Create A New Network
It’s not often that you get more service than you ask for. But, that’s definitely what happened when premier family-owned food company, Rich Products Corporation (RPC), came to DSC Logistics. Originally seeking only public warehouse pricing, RPC instead received a supply chain management solution that enabled them to optimize their network six months ahead of plan.
How DSC Helped Unilever Integrate Tier One Into Their Network
Case in point: Unilever Bestfoods has a foodservice division, Tier One, that ships primarily to key customers like Taco Bell, Jack in the Box, Burger King and other major fast food customers.