Enterprise Mobile: Your Mobility Outsource Service Provider

A global manufacturer of equipment used in commercial and residential buildings has decided to equip its 1400 field service technicians with a mobile solution that will enable them to receive and process information about service calls at customer sites in real-time. The mobile solution comprises an Intermec® CN50 rugged device running a line of business application powered by Antenna™ AMPSmartClient software and a push-to-talk device.

The solution automates the field technicians' business processes, enabling them to access corporate systems to perform day-to-day activities in real-time. The ability to process information related to service calls and other field activity while in the field will increase their productivity and allow them to respond to more service calls per week. The anticipated results include increased revenue and profitability and enhanced customer satisfaction.