Case Study For Hitachi Data Systems: Preserving Critical Corporate Data

By Hitachi Data Systems

Hitachi Data Systems supports its customers around the world with multiple levels of service commitments. For Fortune 500 enterprise class customers operating critical data centers, they serve as the "backbone" of many essential corporate processes where 24/7 availability is a requirement. A malfunctioning machine can make an enormous economic impact on a minute-by-minute basis. For instance, if an automated teller machine is unavailable, both cash and resulting interest that a financial institution can potentially earn is jeopardized. When an airline's reservation system is down, thousands of tickets per minute cannot be sold. Even fundamental corporate data storage, such as records to maintain federally mandated Sarbanes-Oxley compliance are not accessible.

Service level agreement commitments dictate aggressive timeframes, often a matter of hours, to keep equipment functioning. Hitachi Data Systems must ensure that essential parts are where they need to be, when they are needed, around the clock. Dedicating every conceivable service part to maintain this equipment is a huge expense that is not cost effective. The strategic allocation of parts is paramount to meeting customer obligations, without significant asset investments. Hitachi Data Systems needed a reliable mission critical service parts logistics provider with the global breadth and expertise to help them meet their customers' demands.