With the broad range of products that Puerto Rico Supplies Group (PRSG) distributes—groceries, snacks, cigarettes, personal care products, fragrances—to every outlet including supermarkets, department stores, beauty outlets, pharmacies, and convenience stores, the company decided to take advantage of more technology to better manage its growing list of merchandise.
The company's biggest challenge was to consolidate its multiple operations and warehouses, as well as its new facilities. Carlos Falcon, IT director at PRSG, explains: "We were consolidating and standardizing our different processes and systems at the same time we were implementing new technologies and tools that directly impact how we run our warehouse operations."
Ana Perez, vice president of sales and marketing at PRSG, concurs, "We had merchandise in different warehouses,
duplicating jobs and effort, so we wanted to implement a consistent process and streamline the operations. We started with eight warehouses that we consolidated into three, and the tricky part was merging six into one."