Leading Freight And Logistics Provider Employs New Technology To Improve Customer Service And Speed Up Business Processes

Star Track Express is one of Australia’s premier express freight and logistics providers with over 1,500 drivers in the field, handling over a million scans per day. As part of a large infrastructure upgrade, the company sought to improve on their already industry leading reputation in a variety of areas including electronic proof of delivery and capturing manual processes on their handheld computers.

Star Track Express has always been innovative in their use of mobile technology, having already implemented a first generation supply chain solution. It was a natural progression that their next rollout should build on the processes they already had in place and minimise integration time – ensuring that their reputation as a reliable carrier was not compromised.

Being a company with such a high level of customer satisfaction and reputation to uphold, Star Track Express recognised that future-proofing their solution meant removing the manually driven processes. According to Star Track Express IT Director, Max Robson, in order to ensure “continued growth, we needed to replace the remaining manual, handwritten elements of our operating procedures with a fully integrated mobility solution”.