Case Study

Going The Extra Mile To Maintain Patient Continuity

Two patient samples that were supposed to be picked up at London Heathrow Airport for delivery to a central lab were not available for retrieval. The airline handling agent in London claimed that the shipment had been misplaced and may not have arrived in London.

In order to resolve the matter as expeditiously as possible, Marken’s Import Manager in London personally went to Heathrow with a team of staff and obtained special permission to enter the airport cargo area to search for the missing ambient samples. The patient samples were located during the search and were delivered on time and with-in specification so that proper testing could take place.

VIEW THE CASE STUDY!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of Logistics Online? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
I'm interested in newsletter subscriptions.
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: