Therapy Support delivers durable medical equipment such as hospital beds, oxygen concentrators, and wheelchairs to customers throughout Missouri, Ohio, Michigan and Texas. It’s a 24/7 business, and given the urgency of medical-related orders, customers rely on the company for the utmost efficiency, accuracy and supreme customer service.
However, Therapy Support relied on a 100 percent manual paper-based process for inventory control and billing, which resulted in decreased accuracy and an inflated eight-day billing cycle. In addition, if drivers received a new order while in the field, they would have to pull over and write it down manually – a waste of the drivers’ time and efficiency.
Delivering New Technology
“Every day for us is very dynamic,” said Ed Ward, Network Administrator for Therapy Support. “Our drivers leave the distribution center with their orders each morning and continue to receive additional orders throughout the day, often working long hours to get everything done.”
Ward also noted that the company is on-call 24 hours a day, including weekends and holidays.
“In our fast-paced business where customers rely on our equipment for serious medical needs, we needed a to implement a new technology solution that would not only offer us better visibility into our inventory, but also to streamline our overall billing operations and take some of the manual paperwork off of our plates,” Ward said.
Therapy Support engaged Brightree, a leading provider of billing and business management software solutions for home medical equipment (HME)/ durable medical equipment (DME) providers, orthotics and prosthetics (O&P) practitioners, and sleep labs, to deploy a seamless mobile solution to support its on-to-go business environment.
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