DHL Chosen To Manage Global Spare Parts Logistics For FSI International
In March 2003, FSI assumed direct control for sales, service, applications and logistics support for its own products in Europe and the Asia-Pacific Rim. FSI's regional offices and service representatives are now responsible for local product support including providing technical information, scheduling required maintenance, dispatching service engineers and managing order entry for spare parts delivery.
DHL will ensure FSI is able to provide its customers timely and effective delivery of spare parts. DHL will manage FSI's spare parts inventory through its Strategic Inventory Management (SIM) program. DHL's SIM program integrates several service elements to create a global spare parts logistics solution. The SIM program consists of a global network of forward stocking locations (Spare Parts Centers or SPCs), a turn-key IT infrastructure to manage inventory, global call center capability, a global express transportation network and experienced personnel to manage every step of the process. The SIM solution enables leading semiconductor equipment manufacturers to offer their customers rapid delivery of spare parts on a global basis to minimize tool downtime and increase the yield of their customers' production lines.
"FSI chose to partner with DHL based on DHL's extensive global logistics experience in the semiconductor equipment industry, its operational flexibility and its vast international reach. DHL has an excellent reputation for providing high quality, global logistics services, shipping flexibility and a comprehensive, worldwide distribution network," said Don Mitchell, chairman and CEO of FSI International. "This partnership with DHL will help us better meet our customers' spares logistics goals, while maintaining highly efficient regional operations."
"DHL's U.S. SPC network was designed with the semiconductor industry in mind. We can offer two to four hour spare parts deliveries to virtually every major semiconductor factory in the U.S.," said John Chiappe, DHL's Network Global Industry Director for Semiconductors. "Our relationship with FSI is an example of the commitment DHL has to the semiconductor industry, and denotes our success in strategically managing spare parts logistics programs in this time-sensitive business not only in the U.S., but also in Asia and Europe."
DHL provides a single-company solution for customers with global service parts logistics needs. The company has expanded its U.S. SPC network to 47 locations with another 39 planned by the end of this year. DHL's SPC Network consists of 300 DHL operated and partnered facilities around the world. The SPCs are strategically located to manage pre-positioned inventory and provide in-country same day delivery. The SPCs operate around the clock to provide non-stop international logistics service.
About FSI International Inc.
FSI International Inc., a global supplier of surface conditioning equipment and technology, delivers economic and technical advantages for current and emerging microelectronics manufacturing challenges. Using the company's broad portfolio of products, which include immersion, spray, vapor and CryoKinetic systems for wafer cleaning, customers are able to efficiently achieve their goals. FSI's customers include microelectronics manufacturers located throughout North America, Europe, Japan and the Asia-Pacific region. FSI is a 2002 recipient of the VLSI Research 10 BEST Award. In seven of the last ten years, FSI has been recognized for its superior customer satisfaction in the category of Small Suppliers of Wafer Processing Equipment. FSI maintains a Web site at http://www.fsi-intl.com.
About DHL
DHL is the world's leading express and logistics company offering customers innovative and customized solutions from a single source. With global expertise in solutions, express, air and ocean freight and overland transport, DHL combines worldwide coverage with an in depth understanding of local markets. DHL's harmonized international network links more than 220 countries and territories worldwide.
DHL continues to be at the forefront of technology and, with more than 150,000 dedicated employees, guarantees fast and reliable services aimed at exceeding customers' expectations.
For more information about DHL, please visit our Web site at http://www.dhl-usa.com.