Products and Services

RSS

Spare part shipments and RMAs are an integral part of your service strategy. You need to track and closely monitor every product, part, or unit that comes in or goes out of your organization. Products need to be returned and replaced, spare parts orders need to be captured and fulfilled, and the operations teams need to be fully in the loop with rest of your service organization.

ServiceMax Parts Logistics provides comprehensive capabilities to track and monitor forward and reverse logistics, so you know that all incoming equipment is accurately received, that replacements are quickly processed and well documented, and that spare parts are promptly shipped to customer.

With this module, you can:

• Handle complicated reverse logistics with grace by supporting multiple RMA processes without overburdening the customer or your operations.
• Streamline RMA processes by allowing service agents, technicians, partners, and customers to generate, track, and follow up on RMAs for equipment and parts.
• Manage Complete Forward Logistics by allowing service agents, technicians, partners, and customers to generate, track, and follow up on replacement & spare part shipment orders.
• Improve problem resolution time by ensuring that the operations team has complete visibility to service history and priorities, and execute to meet and exceed SLA commitments.