Installed Base Management & Entitlements
In service, visibility is priceless. Nothing has the potential to frustrate and disappoint your customer more than a service technician or call center agent who knows nothing about the issue or challenge the customer is facing, and the history behind it.
Work Order Management & Advanced Scheduling
Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you dispatch technicians effectively, fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted.
Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and emergency situations with ease. But what happens when there are hundreds of techs to manage, or thousands? As complexity rises, humans need a bit of assistance.
Service Parts & Inventory
Spare part shipments and RMAs are an integral part of your service strategy. You need to track and closely monitor every product, part, or unit that comes in or goes out of your organization.
Reverse Logistics & Depot Repair
Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting.
Reporting & Dashboards
Today’s fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and revenues flowing. Get instant status on installed products with warranties expiring, delayed RMAs, critical work orders, and much more.
Operating on the thinnest of margins, distributors must continually find ways to improve processes in order to attract and retain customers. Both customers and suppliers demand increasingly high levels of service, fast access to information, and perfectly timed product delivery.
Thor VM2 Vehicle-Mount Computer
Solidifying Honeywell’s position as the leader in vehicle-mount computing, the Thor VM2 builds on the best-in-class Thor VM1 that was created specifically to address the unique challenges of supply chain applications.
Granit 1910i Industrial-Grade Area-Imaging Scanner
The Granit™ 1910i industrial-grade area-imaging scanner is designed to withstand the varied demands that exist in harsh working environments. Featuring a custom built housing that is redefining the standard for scanner reliability, the IP65 rated 1910i is built to survive 5,000 3.3´(1 m) tumbles and 50 drops to concrete from 6.5´ (2 m) even at -22°F (-30°C).
Infor Storeroom For Infor Distribution SX.e
Storeroom for Infor™ Distribution SX.e enables you, the distributor, to provide a level of service to your customers that goes beyond the typical distributor-customer relationship. Storeroom gives you the ability to manage your customers’ indirect material and machine supplies by monitoring the warehouse space they have set up for a toolcrib, industrial vending machines, maintenance repairs, and operations inventory.