Downloads

RSS

Our employees really like ServiceMax—our adoption rate is around 98%, and that includes partners. It's very easy to use, just like Salesforce CRM. We are really excited to expand on the solution with mobile capabilities for our field technicians.

Pentair is a diversifed operating company headquartered in Minneapolis, Minnesota. Pentair's Technical Products Group is a leader in the global enclosures and thermal management markets, designing and manufacturing thermal management products and standard, modifed, and custom enclosures that house and protect sensitive electronics and electrical components. With 2008 revenues of $3.35B, Pentair employs approximately 13,100 people worldwide.For more information, visit www.pentair.com.

Pentair conducts up to ninety percent of its service through partners yet, there was very little visibility both into partner performance and inventory usage as well as for partner's into Pentair's business. This made the complex operations of delivering service on the company's products in an effcient manner diffcult. Many processes were manual or kept track in multiple spreadsheets. One of the main issues was inventory leakage. Pentair could not tell accurately how much inventory service partners had on hand because it was not being tracked consistently—which led to costly write downs. The company was also losing money each year through incorrect, wrong, or fraudulent warranty claims on spare parts maintained at partner locations. "We really needed a solution that could help us track and maintain our service business much better than we had been doing in the past," says Mike Tacconi.