By Mike Grosberg, chief operating officer, Global Technology Systems
The introduction of new technologies is essential for efficiency in business today, but these technologies often impact the bottom line in ways that aren't expected. The retail industry's complete dependence on mobile devices is a prime example. Today's large chains have an average of 60 wireless devices per store, ranging from barcode scanners and portable printers to handheld computers and mobile POS systems, all of which are critical for daily operations.
Innovations in mobile workforce technology today go well beyond simple data capture and information retrieval in the field and on the road. The core benefits of class-leading solutions are enhanced efficiency and productivity, faster customer response times and a higher level of customer satisfaction.
Operating on the thinnest of margins, distributors must continually find ways to improve processes in order to attract and retain customers. Both customers and suppliers demand increasingly high levels of service, fast access to information, and perfectly timed product delivery.