Interactive Customer Service and Fulfillment System for E-Business

This company offers an interactive customer service and back-end fulfillment system for e-business. Designed to enhance consumer loyalty for "dot-com" merchants, this service integrates web technologies, automated business processes, and a personalized customer service program well suited for e-commerce, start-up, and brick-and-mortar companies.

The company provides interactive customer support and assures consumer satisfaction with personalized customer service throughout the sales — telephone and Internet inquiries are handled by multi-lingual and highly trained customer service professionals. According to the service provider, this can add a personal touch to online transactions, enhancing a consumer's online shopping experience and promoting brand loyalty.

The company also provides a real-time order fulfillment software system that manages the physical logistics of delivering merchandise to cybershoppers. This automated system can process high volumes of orders every day, as well as regulate inventory management, shipment tracking, and merchandise returns management.

Fulfillment PLUS, Inc.,, 39 Green Street, Waltham, MA 02451. Tel: 877-337-7587. Fax: 781-736-0783.