Infor Inforce
Inforce is an Infor ION technology-enabled solution that gives you a 360-degree view of your customers. By connecting your front-and back-office systems with ION technology, the same middleware framework that seamlessly integrates other strategic solutions with Infor ERP, Inforce lets you share customer-centric information and processes between CRM and ERP.
Create a more responsive enterprise.
Inforce is an Infor ION technology-enabled solution that gives you a 360-degree view of your customers. By connecting your front-and back-office systems with ION technology, the same middleware framework that seamlessly integrates other strategic solutions with Infor ERP, Inforce lets you share customer-centric information and processes between CRM and ERP.
Through Infor’s unique partnership with salesforce.com, we have developed new functionality, fields, and screens specifically for Infor ERP customers. With Inforce you can:
- Accelerate your CRM implementation by leveraging existing ERP information.
- Bring ERP and CRM together to create a more responsive and effective enterprise.
- Put real-time ERP information in the hands of your salespeople.
You can also provide customer-facing personnel with a complete customer profile that includes ERP-managed customer information, such as:
- Customer and contact information
- Customer logistics such as ship-to, bill-to, and pay-from addresses
- Detailed customer transactions including quotes, orders, shipments, invoices, payables, and returns
ION technology facilitates two-way communication between ERP and Salesforce, so that relevant customer data entered in ERP automatically updates Salesforce, and vice versa.