As customers’ demands constantly evolve, transportation and logistics (T&L) operations are being put under growing pressure to offer more efficient delivery services, while not compromising on customer service. Using the findings from a 2013 research survey conducted among transport and logistics managers around the world, this report explores how a combination of mobile technology implementations for mobile workers, and process re-engineering efforts can elevate operations to the next level. It also highlights how a lack of adoption can hold T&L operations back, preventing them from capitalizing on significant cost-savings. Additionally, this report focuses on customer communications, and demonstrates how implementing mobile technology can improve accuracy and drive improved customer satisfaction.
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