Articles
Delivering Exceptional Local Service Through World Class Data
August 25, 2009
•Case Study: Delivering Exceptional Local Service Through World Class Data
By Psion Teklogix
As a full courier service, Street Fleet prides itself on its technological capability and superior customer service. For example, Street Fleet's interactive Web site allows customers to place orders online and track their status in real time, a service typically only available through large courier services such as FedEx. With business booming, Street Fleet CEO Joe McGraw recognized the need for real-time data communications between the company's 100 vehicles in the field––including cars, pickups, vans, delivery trucks and bicycles––and its dispatching system. Street Fleet set out to upgrade its worldclass dispatching system by supplying ruggedized, mobile handheld devices to all drivers in the field.
McGraw deployed the internal dispatching system by choosing integrator Emkat, Inc., a company that automates business processes utilizing Penchant Software, who provide customized solutions for the transportation, logistics, and warehousing industries. With that area of the business addressed, McGraw turned his attention to incorporating a mobile computing device. Because customers depend on Street Fleet's personnel to deliver their cargo in a timely manor, a rugged mobile device was needed that also had the battery life to last an entire work day.
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