DHL Express Launches Global Online Tracking Tool

DHL, the world's leading express delivery and logistics company, recently announced the launch of Global ProView, a tool that enables customers of DHL's Time Definite International (TDI) Express services to track all their shipments quickly, easily, and simultaneously with one seamless online-application. Global ProView is accessible from any point on the internet and offers a complete and automatically updated overview of a customer's global shipments.

DHL first introduced ProView to the U.S. market in 2006 and has been met with high adoption rates as U.S. customers can make the most efficient use of their time by automatically monitoring and communicating valuable shipment information in real-time. Following the successful users' acceptance test in the U.S. and other regions, Global ProView will now be rolled out in most key markets by the end of the year.

"Tools like ProView have become door openers and key products to improve customer satisfaction," says Simon Erdmann, Head of Global E-Commerce, DHL Express. "We knew we needed this type of application for our TDI customers and we are delighted to be able to exceed expectations in terms of quality of information as well as overall system reliability."

Designed to suit the needs of customers with a large number of TDI shipments, ProView can help them save significant time. Instead of following individual shipments through waybills or reference numbers, Global ProView enables customers to monitor all shipments with their account number, which is password and PIN protected for security. Once registered, customers can search, filter and download the shipment information they require with just a few clicks. Shipments can also be grouped into categories based on their current tracking status.

An Import Express customer in the U.S., for example, can monitor the shipping activities on their Import Express account from suppliers in China, South America and Europe in real-time. After a customer registers their Import Express account number in ProView, the new shipments entering the DHL network that are billed to the account immediately appear in the ProView shipment summary screen, and the customer can then drill down to see status and other information at a glance.

"This easy to use functionality and high visibility for up to 2000 account numbers encourages customers to frequently return to the website and check the status of their order," says Erdmann.

Customers can configure the application to send real-time notifications via SMS text message or e-mail alert whenever a shipment is delivered, is picked up or hits a snag in the delivery chain, such as if a "clearance delay" occurs. They can also choose when, how and which notifications are sent and who receives them – whether that customer is the sender, receiver or third-party payer.

SOURCE: DHL Express