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•Case Study: Corporate Express

Corporate Express, the world's largest business-to-business suppliers of essential office and computer products, has one of the most advanced distribution structures in the industry with approximately 2,300 delivery routes in North America traveled by 1,100 delivery vehicles. A steadfast commitment to service, distribution expertise and technology excellence challenges the company to continuously evaluate the effectiveness of its delivery process and ability to meet customer needs.

Having relied on paper manifests, manual data entry and phone communications to complete its delivery process for many years, Corporate Express Canada soon realized that little real-time information existed about delivery activity in the field, including delivery status, times and signatures. System updates took place the following day and had the potential to include human error. Such a system slowed the responsiveness of Corporate Express' customer service department and its ability to quickly access information to respond to customer inquiries regarding receipt of an order or its status in the field.

In 2005, Corporate Express designed a project to automate Corporate Express' delivery process using Intermec's 761 handheld computers and Complete Innovations' Fleet Complete software, a real-time fleet management and tracking solution. Each of the 60 Corporate Express drivers in the locations can now work exclusively from the Intermec devices to obtain electronic PODs. The solution also includes a GPS tracking system that can track driver location at one-minute intervals throughout the day.

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•Case Study: Corporate Express